Shipping is Setup your held orders on the Shipping Form page.
Note that your failure to read our terms and conditions, whether intentional or accidental will under no circumstances be a reason to consider them altered or void. By purchasing from us you are stating that you have read, understood, and accept these terms.
Lil Monsters Reptiles ships during the week Monday-Wednesday with the exception of holidays. It is your responsibility to contact us and set up shipping when weather permits safe shipping and arrival. Lil Monsters Reptiles ships Priority Overnight with FedEx. There will be an extra charge for cold or hot weather shipping of $22 for larger boxes, extra foam, and cold/heat packs.
Normal Shipping: We ship between 60-80 with no cold/heat pack.
Extreme Temps: 38-60 a heat pack is required. (Ships to hub)
Extreme Temps: 80-92 a cold pack is required. (Ships to hub)
Outside of those ranges, we prefer to wait for safe weather and will hold your animal until the weather permits safe shipping.
We are not responsible for carrier delays or mishandling resulting in late arrival on shipments. We do not offer refunds on shipping fees due to late deliveries. In some instances, we may offer a store credit for a partial amount of the shipping fee.
All animals have a live and healthy arrival guarantee. We cannot offer any guarantee after the arrival. If your animal does arrive deceased we are happy to ship a replacement to you. We do not offer refunds.
The buyer must be present to receive the package on the first delivery attempt or all guarantees are void.
Refund and Returns:
Lil Monsters Reptiles has a no return and no refund policy for all retail and wholesale orders. If you need to request a cancellation on an order before it ships to you we can offer store credit. In some instances, if a refund is granted, a 20% cancellation fee may apply.
Lil Monsters Reptiles does our best to sex your animal using our experience but we cannot guarantee the sex on any animal unless otherwise specified.
Please be aware of your own local wildlife laws and regulations. No shipments will be knowingly sent in violation of any state or federal laws. Please do not even ask.
A Note About Gecko Color
Depending on factors such as environment, stress and the presence of food, the color and/or intensity of the color on most geckos do change drastically. Of course, I try to photograph geckos when they are "fired up" and looking their best, but they don't always cooperate. One of our biggest challenges is the fact that monitor settings vary from computer to computer (even my own laptop and desktop computers look a lot different from each other), so it's literally impossible to make any photograph appear the same on everyone's computer monitor. Because of these factors, out of our control, I regretfully cannot offer refunds due to misinterpretation of color. We do our best to accurately represent the animals' true colors and often hear that they look even better in person. In fact, we have spent upwards of $8,000 on camera equipment and studied exactly how to get the most accurate colors from in-camera to posting to a website.
Most breeders use a prop or something in-camera that is always the same and often times without the proper process of white balancing photos the hue of those object can range from warmer to cooler, we painstakingly maintain accurate color in the wood in our backgrounds so you know fro one gecko to the other nothing is being boosted or brightened to maintain accurate gecko coloration.
Live, 100% Healthy arrival is guaranteed. The only two criteria for that guarantee are that temperatures on our end and your end must be safe, and someone must be available to accept the package on the first delivery attempt, as we can't have animals being trucked around on the back of a hot or cold FedEx truck all day.
In the case of a DOA or unhealthy arrival (very rare), you must notify me within 1 hour of receipt. In this extremely unlikely event, photographic proof will be required, regardless of how well I know you (sorry, but I have to be fair with everyone). If you cannot provide photographs, you will be required to send the expired/sick animals back via next-day shipping at your own expense.
We cannot be held responsible for shipping charges incurred for upholding our guarantee; they are the responsibility of you, the buyer. We do not offer credits or refunds on shipping for replacement animals.
We reserve the right to refuse sale to any buyer, for any reason. Sorry, no sales to minors. Proof of age may be required at our discretion.
Lil Monsters Reptiles is not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you take any animal to a veterinarian, you do so entirely at your own expense.
Geckos drop their tails from time to time, oftentimes for no apparent reason. This is a natural occurrence and most hobbyists do not consider it a defect. In fact, I don't generally discount high-end geckos that have dropped their tails. As such, I cannot be held responsible if tails are dropped during shipping. I've shipped hundreds of geckos and it has only happened a few times, but I feel that it's important to be clear about it upfront.
Photos, descriptions, and care sheets posted on our website are the exclusive property of Lil Monsters Reptiles, and may not be used or reused without our specific, written permission.
*Lil Monsters Reptiles reserves the right to alter these terms and conditions at any time and at its sole discretion.
*DOA = Dead on Arrival
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